Customer Care and Support
Product Warranty & Support: Osorce inbound call centre agents will efficiently answer your customers enquiries about your Products and Services to ensure customer satisfaction and retention.
International agents are typically the most cost effective for responding to Product Operational and Warranty issues. The only exception to this rule would be with ‘High Ticket’ luxury items, or products requiring Australian ‘local knowledge’, in which case the higher cost of an Australian agent might be necessary in order to meet the ‘Customer Satisfaction’ KPI.
Professional Service Support: In our experience Australian agents are the preferred option for all front line service enquiries in relation to most professional services such as banking, finance, legal and accounting. If the support requirement involves some post call admin for say 5 or more minutes, a blended solution to handover the admin function to an International agent may be the most cost effective option.
As for Outbound Sales Osorce agents are trained to identify opportunities for a sale and in the process look for cross-selling and up-selling opportunities in order to increase call returns.
Osorce is ready to take your customers orders accurately, quickly, and conscientiously 24/7.
Onsite Service & Support:
Osorce‘s national network of Field Agents are ready to provide onsite follow-up emanating from any Sales or Marketing inbound service we provide.