Osorce.com.au | Osorce
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Osorce’s point of difference is our capacity to provide you with a ‘unique blended service’. This service guarantees optimal return by seamlessly allocating tasks to the most applicable and cost effective resource be it an Australian agent (call centre or on-site) accustomed to our local cultural and commercial practices, or to a much more cost effective overseas agent where the circumstances of the call do not require any Australian ‘local knowledge’.

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The call centre price differential is significant. Filipino agents range from $10 AUD per hour compared to Australian agents from $38 AUD per hour, but if the local knowledge of an Australian agent generates 4 times the revenue then the ‘net return’ will in most circumstances justify the extra cost. (Refer to case study)

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We offer a complete turnkey solution with no hidden costs to make your transition offshore easy, but we can also completely tailor a solution to your businesses to make sure its suits your business. We specialise in all facets of outsourcing and we have had great results in Lead generation, Telemarketing, Appointment setting, Inbound customer service & sales, inbound help desk, Debt collection, and surveys.

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